FlexiSPY News Posted February 4, 2011 Posted February 4, 2011 Please read if the TARGET phone is currently not updating the web account. View the full article 1
Robert Posted February 6, 2011 Posted February 6, 2011 Its is 26 hours now since last update of phone this is lasting a bit long :rolleyes:
docomo Posted February 6, 2011 Posted February 6, 2011 Wondering how much longer, requested for info via live chat and only response was they were working on it. It has been 30+ hours since an update from target phone
jjo1fam Posted February 6, 2011 Posted February 6, 2011 Hopefully soon. Target phone is already out of memory from not being able to upload to server. Had to turn recording off totally.
superman99 Posted February 7, 2011 Posted February 7, 2011 We are still waiting the reply or new update news from Flexispy, pls update us the latest status.
cojack Posted February 7, 2011 Posted February 7, 2011 Im counting 65 hours down time in the last 5 days! This is not an acceptable level of service and must be starting to get in to the realms of refunds or at least adding the time/days on to our subscriptions?!!
cojack Posted February 7, 2011 Posted February 7, 2011 Im counting 65 hours down time in the last 5 days! This is not an acceptable level of service and must be starting to get in to the realms of refunds or at least adding the time/days on to our subscriptions?!!
kamale Posted February 7, 2011 Posted February 7, 2011 Im counting 65 hours down time in the last 5 days! This is not an acceptable level of service and must be starting to get in to the realms of refunds or at least adding the time/days on to our subscriptions?!! As the company knows that they are having a problem as reported on 4th, a complete system failure requires that you constantly update your customers on the progress you are making and when they might expect a resumption of service.
docomo Posted February 7, 2011 Posted February 7, 2011 I wonder if everyone is having the sme problems. Target phone has only sent two reports since the last five days, with the latest one being 11 hours ago.
mlema Posted February 7, 2011 Posted February 7, 2011 Hi, I received last update on Feb 4th @ 23:00 . After that nothing at all. Could somebody please the ETA to have normal service back???
pawheel Posted February 7, 2011 Posted February 7, 2011 I've been without service for days... Any updates on when I can expect service to return?
Robert Posted February 7, 2011 Posted February 7, 2011 Not good, 4 downloads in 3 days.. ............. compared to my hour log, losing work now.
newbie001 Posted February 7, 2011 Posted February 7, 2011 Yes, I have been without service since Friday, February 4. No web connection or uploads from my target phone. Very frustrating.
Fanko Posted February 7, 2011 Posted February 7, 2011 same here.. no service since Feb 4 If FlexiSpy doesn't get their act together I see them losing a TON OF BUSINESS fast.
uss Posted February 7, 2011 Posted February 7, 2011 OK. Looks that professionalism is gone on your side. Every time you're in trouble you stick your head into sand, hopping we'll say, eventually, thanks god they're back. That's not a good business. YOU SAID YOU'LL KEEP US POSTED ABOUT. YOU SAY NOTHING. Remember, we paid for the service.
d00 Posted February 7, 2011 Posted February 7, 2011 Really folks, let us know what's going on. If it's all jacked up, at least tell us that. No communication with your customers isn't very professional.
shonc182 Posted February 8, 2011 Posted February 8, 2011 "We will continue to update our customers on this current situation as we work to resolve it and ask that our customers be patient during this time and we thank you for your continued support." You would probably receive a lot more patience if you provided the updates....though 3 days seems like a long time.
jme Posted February 8, 2011 Posted February 8, 2011 I agree with everything said. We need feedback from you as to when we can reasonably expect service. I've had nothing since the 4th. Your reputation as being one of the best in this line of business is seriously at stake.
Christian Posted February 8, 2011 Posted February 8, 2011 Guys, we know how frustrating it is and we really do appreciate your patience. The problem originated roughly February 4 in the data center of our hosting service. The problem is not happening in the FlexiSPY offices, but we are doing everything we can from our end to either work with the data center or circumvent the problem from here. The last News Announcement still stands, although we were not aware of how many customers were being affected until yesterday. Internet service providers of all kinds have problems once in a while. Electronics malfunction, servers crash, whole networks go offline when backbones are accidentally cut. But we do maintain a good service record and we realize how important it is to do so. Please bear with us and the problem should be under control soon, or a new solution will be provided.
cojack Posted February 8, 2011 Posted February 8, 2011 I'm up and running! Would be great if we were more informed if there's a next time!
Christian Posted February 8, 2011 Posted February 8, 2011 I'm up and running! Would be great if we were more informed if there's a next time! That's great news Cojack, and great feedback. The News Announcement was not updated over the weekend because we did not have an update yet, and were not aware many customers were affected until they started reporting it more over the past 24 hours. We have remained continuously available through our Ticket and Live Chat service throughout this period. We are still working to verify the solution and will keep everyone posted. Thanks for hanging in there!
pawheel Posted February 8, 2011 Posted February 8, 2011 Does this mean the problem has been resolved?
Christian Posted February 8, 2011 Posted February 8, 2011 Does this mean the problem has been resolved? We are currently preparing an official update that should be posted shortly. Many, if not all clients have begun report data on schedule again. You may need to send the "Send Immediate" command appropriate to your version of the software to kick start things. But if your client isn't yet reporting please be aware there may still be an initial delay, as many clients are now requesting service. We are still monitoring the situation but it looks like service has returned to normal. Please watch for the official announcement soon for more information.
jme Posted February 9, 2011 Posted February 9, 2011 Still receiving nothing and have followed all instructions to date.
Christian Posted February 10, 2011 Posted February 10, 2011 Still receiving nothing and have followed all instructions to date. Any problems you are having now would be unrelated to this issue. Please submit a ticket from our Support Center so our techs can help you.
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