Julian Posted January 13, 2023 Report Share Posted January 13, 2023 Hi there. Sorry about my English. I'm a learner. I'm looking for some help here cause I've not found it on official support. Target device is not connected 7 days ago. Dashboard says: check if the device is connected to the internet or powdered. However I know that the phone is connected, is online and is working correctly. It hasn't been updated or anything like that. So... I don't see why this is happening. If someone can help me I would really appreciate it. Thanks Quote Link to comment Share on other sites More sharing options...
paullyn Posted January 16, 2023 Report Share Posted January 16, 2023 I always restart the device (manually) when there are problems. If that doesn't fix it then it is usually a server problem. Quote Link to comment Share on other sites More sharing options...
yelazu Posted January 17, 2023 Report Share Posted January 17, 2023 is there a server problem at the moment? here the same device is online but not connected to the server Quote Link to comment Share on other sites More sharing options...
paullyn Posted January 17, 2023 Report Share Posted January 17, 2023 No, server working fine here. Did you try restarting the target phone manually? Quote Link to comment Share on other sites More sharing options...
yelazu Posted January 18, 2023 Report Share Posted January 18, 2023 after a restart now its working Quote Link to comment Share on other sites More sharing options...
Kater Posted April 13, 2023 Report Share Posted April 13, 2023 On 2023/1/17 at AM4点15分, paullyn said: 当出现问题时，我总是（手动）重启设备。如果这不能解决问题，那么通常是服务器问题。 I rebooted the target phone, still can't connect, how to solve the server problem? Quote Link to comment Share on other sites More sharing options...
Dakota Posted April 19, 2023 Report Share Posted April 19, 2023 On 4/13/2023 at 10:32 PM, Kater said: I rebooted the target phone, still can't connect, how to solve the server problem? Your device is online again and is uploading new data. Quote Link to comment Share on other sites More sharing options...
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