guardachi Posted June 28, 2022 Report Share Posted June 28, 2022 premium android subscription on samsung a22 5g I also bought the installation service, the technician was fast enough. after a few days the problems I encountered are: ims wazzap messages are not all readable, no images or audio, in group chats it is impossible to understand who the interloocutor is. even worse are the activity apps, it does not record any records. I trusted in this, as if the user uses some app hide, or hidden folders, I could get to know them. to be honest I was interested in using audio and recording calls, I made a first subscription just to test the app, but at the moment I don't know whether to upgrade. or abandon everything, sorry for my english i use google translate. Quote Link to comment Share on other sites More sharing options...
Dakota Posted June 28, 2022 Report Share Posted June 28, 2022 Please provide us with a ticket number you've had with our support so that we can look into this. Quote Link to comment Share on other sites More sharing options...
guardachi Posted June 28, 2022 Author Report Share Posted June 28, 2022 ID 186812 Quote Link to comment Share on other sites More sharing options...
Dakota Posted June 28, 2022 Report Share Posted June 28, 2022 Still looking into the issues you mentioned however I can see that Application Activity is not enabled inside your account. You can enable it by going to Help > Device Settings > Data Delivery > Change Application Settings > tick 'Application Life Cycle' and Save if asked. Quote Link to comment Share on other sites More sharing options...
guardachi Posted June 28, 2022 Author Report Share Posted June 28, 2022 thanks, I have already changed settings, in a few hours I will check and report. Quote Link to comment Share on other sites More sharing options...
guardachi Posted June 28, 2022 Author Report Share Posted June 28, 2022 nothing has changed no sound or image files in instant messages, no information about social networks or apps. about browsing internet sites and social networks, paradoxically I find more information on "my activity google" than in this app. if i upgrade with extreeme, would that change things? also who among you has samsung a22, how are you with the registration? Quote Link to comment Share on other sites More sharing options...
guardachi Posted June 29, 2022 Author Report Share Posted June 29, 2022 this morning when I wake up, I find that the app activity, are listed. so I decide to upgrade to extreme. is it only necessary to pay the difference? before subscribing, they told me that I would not have to install additional apps on my mobile. Quote Link to comment Share on other sites More sharing options...
Dakota Posted June 29, 2022 Report Share Posted June 29, 2022 7 minutes ago, guardachi said: this morning when I wake up, I find that the app activity, are listed. so I decide to upgrade to extreme. is it only necessary to pay the difference? before subscribing, they told me that I would not have to install additional apps on my mobile. Glad to hear app activity is working for you! Regarding the upgrade, I see you are on Premium Monthly, so your Extreme upgrade options are as follows Upgrade to Extreme Quarterly: $149 (Normal price $199) Upgrade to Extreme Annual: $249 (Normal price $349) You should be able to gain access to the new features are soon as you've upgraded — without needing to get the phone in your hands Quote Link to comment Share on other sites More sharing options...
Dakota Posted June 29, 2022 Report Share Posted June 29, 2022 Regarding your comments about App activity, thanks for the feedback. App activity feature is disabled by default because it generates a lot of events, however this information is in a KB article and is not immediately obvious. We will update the UI to make this a lot clearer Quote Link to comment Share on other sites More sharing options...
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