Cece Posted March 3, 2022 Report Share Posted March 3, 2022 When i play call recordings there are not any voice. It plays as a mute. I tried change recording source or play with any other programs but they dont work. This feature was working very well until 2 weeks ago. Can you please help Quote Link to comment Share on other sites More sharing options...
Cece Posted March 3, 2022 Author Report Share Posted March 3, 2022 I created a ticket to get help from the support team. but they told me as if they were kidding: If this feature was working properly before, then something had happened on the target phone itself. Regards! I'm shocked this must be a joke. Does anyone have the same problem as me with the call recordings? (Play with no voice) Quote Link to comment Share on other sites More sharing options...
Cece Posted March 9, 2022 Author Report Share Posted March 9, 2022 My problem still continue Are there anybody to help me please Quote Link to comment Share on other sites More sharing options...
blackadonis03 Posted March 9, 2022 Report Share Posted March 9, 2022 Can u hear ambient recordings Quote Link to comment Share on other sites More sharing options...
Cece Posted March 10, 2022 Author Report Share Posted March 10, 2022 11 hours ago, blackadonis03 said: Can u hear ambient recordings I dont make an ambient recording because of indicator symbol problem on android 12 devices This is the another issue Quote Link to comment Share on other sites More sharing options...
blackadonis03 Posted March 14, 2022 Report Share Posted March 14, 2022 Check permissions on the SS app and make sure microphone is allowed Quote Link to comment Share on other sites More sharing options...
Cece Posted March 15, 2022 Author Report Share Posted March 15, 2022 11 hours ago, blackadonis03 said: Check permissions on the SS app and make sure microphone is allowed But when i downlad the recording, it has a file size for example 1 mb does not it shows that recording feature works successfully? Quote Link to comment Share on other sites More sharing options...
blackadonis03 Posted March 16, 2022 Report Share Posted March 16, 2022 Call recording will still record the call but if the mic is not allowed under permissions it will not record any voice. Yes you will still have a file size but it will be blank recording(no voice). Check permissions and let me know Quote Link to comment Share on other sites More sharing options...
Cece Posted March 16, 2022 Author Report Share Posted March 16, 2022 25 minutes ago, blackadonis03 said: Call recording will still record the call but if the mic is not allowed under permissions it will not record any voice. Yes you will still have a file size but it will be blank recording(no voice). Check permissions and let me know The target phone is too far away from me unfortunately But i gave permission for all features I dont think so him disable the permission of microphone only, because other features still work Quote Link to comment Share on other sites More sharing options...
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