Rufus80 Posted December 22, 2021 Report Share Posted December 22, 2021 apart of a few pictures, very very few IMS get through (5 conversations and few bits in those in 2 weeks), keylogger not working, email not working, nothing really working, that few bits come through shows accessibility is still on, I was referred to the troubleshooting guide, everything was followed correctly, the installation done remotely, in the 3rd week of my subscribtion (premium) its very frustrating... Was in contact many times with customer support, problems remain unsolved, please help ticket number 157695 1 Quote Link to comment Share on other sites More sharing options...
Rfs Posted December 27, 2021 Report Share Posted December 27, 2021 Hi all, Since there are several reports about the "accessibility" option that needs attention, I request the following. There should be remote commands for disable/enable accessibility and phone restart. Quote Link to comment Share on other sites More sharing options...
Paulo FW Posted December 29, 2021 Report Share Posted December 29, 2021 Apologies for the late response. As we can see, the ticket: 157695 has been answered by our support. For the feedback about having the accessibility to be enable/disable remotely. Rest assure that it will be forwarded to our management. And hopefully, we can have a more improve app that can help our customers in the future. Quote Link to comment Share on other sites More sharing options...
Rufus80 Posted December 30, 2021 Author Report Share Posted December 30, 2021 the answer to my ticket was > did you check the troubelshooting.. that is not resolving anything Quote Link to comment Share on other sites More sharing options...
russellsisk Posted January 12, 2022 Report Share Posted January 12, 2022 On 12/30/2021 at 12:24 PM, Rufus80 said: the answer to my ticket was > did you check the troubelshooting.. that is not resolving anything Typical customer support response. No help Quote Link to comment Share on other sites More sharing options...
Paulo FW Posted January 13, 2022 Report Share Posted January 13, 2022 If the trouble shooting guide was given. Please provide the necessary steps that you've tried and if didnt work. Then we need to consider the version of IM's. Or the possibility of the target device is not connected when you send the command. You can send those details on the ticket and support will check on neccessary steps to help. But if the app is totally disconnected. Or if the user of the device itself install a security app. Then reinstallation is necessary. Quote Link to comment Share on other sites More sharing options...
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