Jump to content

Device shown “not connected”


SnooSnoo

Recommended Posts

The user took a long haul flight after which the device shows “not connected” on the portal. The device is connected to the internet and in use. Even two days after the flight the system is showing “not connected” the ticket number is 152181. Please HELP!!!

Link to comment
Share on other sites

  • 4 weeks later...
  • 2 weeks later...
On 12/16/2021 at 1:38 AM, princesskay said:

snoo snoo i have the same problem. long haul flight since then its been disconnected.

did u manage to resolve the issue?


connection issue will depend on a lot of possibilities, it can be resolve by some troubleshooting steps, or sometimes will require reinstallation. But we really need to check on the account so we can Identify the exact problem. 

If you have the same issue, please let us know and provide us the ticket ID related to your issue. 

 

Link to comment
Share on other sites

On 12/30/2021 at 11:18 PM, princesskay said:

yes sure

i have a few ticket IDs but i will send you one.please help,thanks.

#156572

As we've check the ticket and your account. 

The software is totally disconnected. And there are a lot of possibilities that we can consider for this situation such having an active security app that can interfere with our software or others

Apologies, but as our support mentioned, the only way to resolve this is to reinstall the software. 
 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
  • Member Statistics

    • Total Members
      27,166
    • Most Online
      1,716

    Newest Member
    AlgernonHudnall
    Joined
×
×
  • Create New...