SnooSnoo Posted November 18, 2021 Report Share Posted November 18, 2021 The user took a long haul flight after which the device shows “not connected” on the portal. The device is connected to the internet and in use. Even two days after the flight the system is showing “not connected” the ticket number is 152181. Please HELP!!! Quote Link to comment Share on other sites More sharing options...
Paulo FW Posted November 20, 2021 Report Share Posted November 20, 2021 Hi, As we check on the ticket, our support already provided certain trouble steps for your target device To know more about the possibilities and basic troubleshooting for this scenario, you can visit this link: https://support.flexispy.com/portal/en/kb/articles/data-not-uploading Quote Link to comment Share on other sites More sharing options...
princesskay Posted December 15, 2021 Report Share Posted December 15, 2021 snoo snoo i have the same problem. long haul flight since then its been disconnected. did u manage to resolve the issue? Quote Link to comment Share on other sites More sharing options...
Paulo FW Posted December 29, 2021 Report Share Posted December 29, 2021 On 12/16/2021 at 1:38 AM, princesskay said: snoo snoo i have the same problem. long haul flight since then its been disconnected. did u manage to resolve the issue? connection issue will depend on a lot of possibilities, it can be resolve by some troubleshooting steps, or sometimes will require reinstallation. But we really need to check on the account so we can Identify the exact problem. If you have the same issue, please let us know and provide us the ticket ID related to your issue. Quote Link to comment Share on other sites More sharing options...
princesskay Posted December 30, 2021 Report Share Posted December 30, 2021 yes sure i have a few ticket IDs but i will send you one.please help,thanks. #156572 Quote Link to comment Share on other sites More sharing options...
Paulo FW Posted January 4, 2022 Report Share Posted January 4, 2022 On 12/30/2021 at 11:18 PM, princesskay said: yes sure i have a few ticket IDs but i will send you one.please help,thanks. #156572 As we've check the ticket and your account. The software is totally disconnected. And there are a lot of possibilities that we can consider for this situation such having an active security app that can interfere with our software or others Apologies, but as our support mentioned, the only way to resolve this is to reinstall the software. Quote Link to comment Share on other sites More sharing options...
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