Felix Posted August 31, 2021 Report Share Posted August 31, 2021 Hello everyone I have a new samsung galaxy se20 OS 11, all was going well as before in my previous licence but, the sync service was disable by the person using the phone because it was showing 14% consumption in battery, I presume that kill the app, is any way to reactivate it remotely if not is anyway to hide that option so it cant be disable? Ticket number 138467. Thanks 1 Quote Link to comment Share on other sites More sharing options...
Paulo FW Posted September 3, 2021 Report Share Posted September 3, 2021 apologies for the late response. As we've reviewed your ticket: 138467 Our support was able to provide an answer for you question. Should you have further question or concern, you can submit a response to your ticket Quote Link to comment Share on other sites More sharing options...
simong Posted September 30, 2021 Report Share Posted September 30, 2021 It's the 7th time that this happens to me too! Did you solved in some way? Support team doesn't support, just write copied/pasted replies or tells it's impossible the device lost software. But it is indeed. thanks 1 Quote Link to comment Share on other sites More sharing options...
Paulo FW Posted September 30, 2021 Report Share Posted September 30, 2021 1 hour ago, simong said: It's the 7th time that this happens to me too! Did you solved in some way? Support team doesn't support, just write copied/pasted replies or tells it's impossible the device lost software. But it is indeed. thanks Hi, Thank you for contacting us. Can you please tell us the ticket number for your case? So we can check on the account, and respond to you within that ticket. Quote Link to comment Share on other sites More sharing options...
simong Posted October 1, 2021 Report Share Posted October 1, 2021 On 9/30/2021 at 2:14 PM, Paulo FW said: Hi, Thank you for contacting us. Can you please tell us the ticket number for your case? So we can check on the account, and respond to you within that ticket. Hi It is n 143810 thanks Quote Link to comment Share on other sites More sharing options...
sony Posted October 15, 2021 Report Share Posted October 15, 2021 bonjour, Avez-vous eu une réponse à votre problème ? car je pense avoir le même problème, et je n’ai pas de solution, merci d’avance pour votre réponse Quote Link to comment Share on other sites More sharing options...
Paulo FW Posted October 19, 2021 Report Share Posted October 19, 2021 On 10/15/2021 at 8:05 PM, sony said: bonjour, Avez-vous eu une réponse à votre problème ? car je pense avoir le même problème, et je n’ai pas de solution, merci d’avance pour votre réponse Bonjour, Pouvez-vous nous fournir votre numéro de support de ticket afin que nous puissions jeter un œil à votre compte. Quote Link to comment Share on other sites More sharing options...
sony Posted December 11, 2021 Report Share Posted December 11, 2021 bonjour, Paulo, je n’ai jamais eu de solution, ca n’je n’a jamais fonctionné hélas Quote Link to comment Share on other sites More sharing options...
Paulo FW Posted December 29, 2021 Report Share Posted December 29, 2021 On 12/11/2021 at 10:32 PM, sony said: bonjour, Paulo, je n’ai jamais eu de solution, ca n’je n’a jamais fonctionné hélas Je suis désolé d'entendre ça, Mais si vous avez d'autres problèmes ou avez besoin d'aide, veuillez nous en informer Quote Link to comment Share on other sites More sharing options...
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