DC1077 Posted August 18, 2021 Report Share Posted August 18, 2021 Calls in and out are being recorded no problem except for on 18 minute call did not. That was the one recording I needed. Has anyone ever had support successfully restore a call Recording? Just created the ticket - ticket ID 136420 Quote Link to comment Share on other sites More sharing options...
Paulo FW Posted August 19, 2021 Report Share Posted August 19, 2021 Thank you for contacting us, We've seen the ticket. And we already assign a senior tech to check on your account. And he submitted a response to your concern. Quote Link to comment Share on other sites More sharing options...
DC1077 Posted August 19, 2021 Author Report Share Posted August 19, 2021 16 hours ago, Paulo FW said: Thank you for contacting us, We've seen the ticket. And we already assign a senior tech to check on your account. And he submitted a response to your concern. Thank you! Quote Link to comment Share on other sites More sharing options...
Nelda Posted September 8, 2021 Report Share Posted September 8, 2021 Were you able to recover the call recording? I noticed that when ambient recording is in progress phone calls stop ambient recording and calls don't get recorded. Is that normal? Quote Link to comment Share on other sites More sharing options...
Paulo FW Posted September 8, 2021 Report Share Posted September 8, 2021 Hi As we've reviewed the ticket. Our support ask to test certain scenarios for your concern. If you've tried those methods Kindly respond to your ticket: #136420 So that our technicians can provide assistance right away Quote Link to comment Share on other sites More sharing options...
Paulo FW Posted September 8, 2021 Report Share Posted September 8, 2021 4 hours ago, Nelda said: Were you able to recover the call recording? I noticed that when ambient recording is in progress phone calls stop ambient recording and calls don't get recorded. Is that normal? Thank you for contacting us, If you've submitted a ticket with this kind of concern, please provide us the ticket number so that we can review the account and respond to you within that ticket Quote Link to comment Share on other sites More sharing options...
Paulo FW Posted September 8, 2021 Report Share Posted September 8, 2021 4 hours ago, Nelda said: Were you able to recover the call recording? I noticed that when ambient recording is in progress phone calls stop ambient recording and calls don't get recorded. Is that normal? Thank you for contacting us, If you've submitted a ticket with this kind of concern, please provide us the ticket number so that we can review the account and respond to you within that ticket Quote Link to comment Share on other sites More sharing options...
simong Posted October 27, 2021 Report Share Posted October 27, 2021 On 8/18/2021 at 7:43 PM, DC1077 said: Calls in and out are being recorded no problem except for on 18 minute call did not. That was the one recording I needed. Has anyone ever had support successfully restore a call Recording? Just created the ticket - ticket ID 136420 I have exactly the same problem. Important call recording missed and ambient recordings at the same time that are silent. Please let me know Quote Link to comment Share on other sites More sharing options...
DC1077 Posted October 28, 2021 Author Report Share Posted October 28, 2021 22 hours ago, simong said: I have exactly the same problem. Important call recording missed and ambient recordings at the same time that are silent. Please let me know Hello! Yes, I learned that ambient recording and call recordings can interfere with each other. Sometimes the call will record but the ambient recording is blocked but sometimes neither comes through. Flexispy is absolutely the best and most capable software available but it isn't perfect all the time. Quote Link to comment Share on other sites More sharing options...
simong Posted October 29, 2021 Report Share Posted October 29, 2021 On 10/28/2021 at 5:25 PM, DC1077 said: Hello! Yes, I learned that ambient recording and call recordings can interfere with each other. Sometimes the call will record but the ambient recording is blocked but sometimes neither comes through. Flexispy is absolutely the best and most capable software available but it isn't perfect all the time. Hi! Actually with previous device this didn't happen, I don't understand if it is due to Samsung device (now) or recent updates in the software. Now sistematically ambient recordings are silent while there is a call (recorded or not), it's a pity, much better some weeks ago Quote Link to comment Share on other sites More sharing options...
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