asdfmovie123 Posted August 10, 2021 Report Share Posted August 10, 2021 Been observing since almost a month now, I specifically asked customer support if these options are working with this specific phone on the specific non-rooted device. They said yes, but nothing is working. Please help. E-mails and KEYLOGGER are also not working at all. 133340 number @Dakota 1 Quote Link to comment Share on other sites More sharing options...
Paulo FW Posted August 11, 2021 Report Share Posted August 11, 2021 Hi, allow us to review your support ticket number and we will reply to you inside the ticket you submitted. Quote Link to comment Share on other sites More sharing options...
asdfmovie123 Posted August 13, 2021 Author Report Share Posted August 13, 2021 Still havent heard back from you. The features you said its working does not work. i'm afraid i'm gonna have to refund if i dont hear from you anytime soon. There is not even 1 guy asking for debug logs which gives me the impression that you know exactly what the problem is and it cannot be fixed, if that's the case, please do tell me so i can initiate a refund. i did not buy the extreme package just to get basic functionality. Quote Link to comment Share on other sites More sharing options...
Paulo FW Posted August 14, 2021 Report Share Posted August 14, 2021 hello apologies for the delay, response was sent at ticket: #133340 Quote Link to comment Share on other sites More sharing options...
Rfs Posted December 2, 2021 Report Share Posted December 2, 2021 On 8/10/2021 at 6:54 PM, asdfmovie123 said: Been observing since almost a month now, I specifically asked customer support if these options are working with this specific phone on the specific non-rooted device. They said yes, but nothing is working. Please help. E-mails and KEYLOGGER are also not working at all. 133340 number @Dakota I'm also having this problem. IM's Emails and keylogger stopped working after a few days on a non rooted Android 10. Please look into this problem that seems to be happening to allot of users. Ticket ID #154223 Quote Link to comment Share on other sites More sharing options...
Rufus80 Posted December 22, 2021 Report Share Posted December 22, 2021 having the same problem. apart of a few pictures, very very few IMS get through (5 conversations and few bits in those in 2 weeks), keylogger not working, email not working, nothing really working, that few bits come through shows aessibility is still on, I was referred to the troubleshooting guide, everything was followed correctly, the installation done remotely, in the 3rd week of my subscribtion (premium) its very frustrating 1 Quote Link to comment Share on other sites More sharing options...
Rfs Posted December 27, 2021 Report Share Posted December 27, 2021 Hi all, Since there are several reports about the "accessibility" option that needs attention, I request the following. There should be remote commands for disable/enable accessibility and phone restart. Quote Link to comment Share on other sites More sharing options...
Janice Posted December 28, 2021 Report Share Posted December 28, 2021 same issue with me Quote Link to comment Share on other sites More sharing options...
Paulo FW Posted December 29, 2021 Report Share Posted December 29, 2021 6 hours ago, Janice said: same issue with me Hi Janice, Can you please provide us your ticket ID related to this issue, so that we can take a look at your account Quote Link to comment Share on other sites More sharing options...
Rufus80 Posted December 30, 2021 Report Share Posted December 30, 2021 nothing works its a scam why did i purchas premium if no featuers of it work ... hve the guts to at least refund when you deliver a product you KNOW is not reliable Quote Link to comment Share on other sites More sharing options...
Rfs Posted December 30, 2021 Report Share Posted December 30, 2021 3 hours ago, Rufus80 said: nothing works its a scam why did i purchas premium if no featuers of it work ... hve the guts to at least refund when you deliver a product you KNOW is not reliable Well it works for a few hours but by the middle of the day you have to restart the accessibility thing and restart the remote device. It seems that the app crashes after some time and you have to restart it. Just give the app a watchdog to deal with it. Quote Link to comment Share on other sites More sharing options...
DC1077 Posted January 4, 2022 Report Share Posted January 4, 2022 I'm curious, are all of these issues happening on the new Android 12? Quote Link to comment Share on other sites More sharing options...
Rfs Posted January 4, 2022 Report Share Posted January 4, 2022 18 minutes ago, DC1077 said: I'm curious, are all of these issues happening on the new Android 12? No, In my case is android 10 Huawei P30 Quote Link to comment Share on other sites More sharing options...
blackadonis03 Posted January 19, 2022 Report Share Posted January 19, 2022 In my case yes.. my app was working good. I bought the extreme package for the ambient recordings and call recording. Now ambient recording is visible on the target phone hope they can get around this issue Quote Link to comment Share on other sites More sharing options...
blackadonis03 Posted January 20, 2022 Report Share Posted January 20, 2022 I reinstalled the app and it said license key already in use Quote Link to comment Share on other sites More sharing options...
Paulo FW Posted January 20, 2022 Report Share Posted January 20, 2022 42 minutes ago, blackadonis03 said: I reinstalled the app and it said license key already in use If the license is currently active on a particular device. Then it will show you that kind of error if you try to activate the license right away. To resolve this, you must deactivate the license first on your dashboard. Simply go to your HELP Tab within your account. To get the correct instruction for deactivating the account Quote Link to comment Share on other sites More sharing options...
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