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Remvid ambient etc not loading and playing


AngelEyes

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27 minutes ago, AngelEyes said:

This is a server issue I'm sure. works then does not.

I know the device is working fine.

Tired of them telling me to go find the ticket number when listed here are several people having the same issue

 

I'm having the exact same problem, I didn't submit a ticket. This has happened once before and as I recall it was resolved pretty quickly. Hopefully they fix it fast this time too. 

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30 minutes ago, AngelEyes said:

This is a server issue I'm sure. works then does not.

I know the device is working fine.

Tired of them telling me to go find the ticket number when listed here are several people having the same issue

 

Yes, that's what I'm getting too, the error message. 

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13 hours ago, Paulo FW said:

Thank you for contacting us,

And I do apologize for the late response. 

to help us assist you further please provide your support ticket number so we can review, and we will reply to you inside the ticket you submitted.

Sorry for the late reply, the issue was resolved at least for me within a few hours. It is a temporary glitch. Thank you for following up. 

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