AngelEyes Posted November 25, 2020 Report Share Posted November 25, 2020 The phone has not updated for several hours This has been ongoing issues since last spring Either a server error or something Won't take commands and info won't load in portal correctly Quote Link to comment Share on other sites More sharing options...
AngelEyes Posted November 25, 2020 Author Report Share Posted November 25, 2020 So they closed my ticket without a reply or response Nothing I don't understand this. #87959 ticket number with no answer Quote Link to comment Share on other sites More sharing options...
Architect Posted November 26, 2020 Report Share Posted November 26, 2020 Ill look into it Quote Link to comment Share on other sites More sharing options...
Architect Posted November 26, 2020 Report Share Posted November 26, 2020 Your ticket #87919 was closed because you have a similar ticket 87919 open. Agent Topher closed this ticket and answered you on that one. FYI... we will be rolling out a new debug tool referred to internally as LOOPSTACK which will allow you to carry out command tracking. This should help get to the bottom of issues. FYI, we noticed that many customers send lots of recording commands, which are rejected as an existing recording is under way. However as users don't see this, they keep pumping commands, which stack up and cause failures We will add an indicator to the portal to let customers know when this happens, so they can wait till the current recording is complete Quote Link to comment Share on other sites More sharing options...
AngelEyes Posted November 26, 2020 Author Report Share Posted November 26, 2020 Thank you It appears some of the commands sticking seems to happen when target is low battery , shuts off or the person turns off to update Quote Link to comment Share on other sites More sharing options...
Dakota Posted December 1, 2020 Report Share Posted December 1, 2020 On 11/26/2020 at 1:54 AM, AngelEyes said: The phone has not updated for several hours This has been ongoing issues since last spring Either a server error or something Won't take commands and info won't load in portal correctly Upon checking your account new data has been uploading consistently for several days and your phone is connected. Can you confirm that this issue is resolved? Quote Link to comment Share on other sites More sharing options...
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