AngelEyes Posted April 17, 2020 Report Share Posted April 17, 2020 Hi, is anyone getting any answers from Tech Support that work There are ongoing issues. Command Prompts Updating and syncing Kicked off server All of my issues continue even after repeated times restarting target device Quote Link to comment Share on other sites More sharing options...
Architect Posted April 17, 2020 Report Share Posted April 17, 2020 May I have your ticket number please so I can see what and when you asked. Quote Link to comment Share on other sites More sharing options...
AngelEyes Posted April 17, 2020 Author Report Share Posted April 17, 2020 I have sent in multiple tickets Command prompts not working Same error. It can take up to an hour for the device commands etc Can't get recent and or current Apps list Can't get any commands to work. REMVID or Ambient nada Have you all read the online reviews and this thread? Lots of unhappy people and your people keep saying it is us. It is not Your server is knocking us off and not working right The new memory does not work with any browsers It is a mess. Quote Link to comment Share on other sites More sharing options...
Architect Posted April 17, 2020 Report Share Posted April 17, 2020 Please provide me a ticket number so I can help you - how can we assist if we dont have a problem description? Quote Link to comment Share on other sites More sharing options...
EV87 Posted April 17, 2020 Report Share Posted April 17, 2020 I agree. No answers. Ambient and call recording aren’t working. Instead of downloading it redirects me to a different page. Things for me were working great up until last week. Quote Link to comment Share on other sites More sharing options...
AngelEyes Posted April 18, 2020 Author Report Share Posted April 18, 2020 The problems Architect are these Commands don't work Ambient REMVID REMCAM What apps are installed nothing is working You get loacation and scheduled Ambient only SMS comes thru No MMS I have several tickets Get lame answers. Tried restarting device. Everything worked until you got new server and added memory Then it all failed Quote Link to comment Share on other sites More sharing options...
AngelEyes Posted April 18, 2020 Author Report Share Posted April 18, 2020 10 hours ago, Architect said: May I have your ticket number please so I can see what and when you asked. Read the list above That is the issue. Read all posts from everyone and you will see where the trouble is. Everyone is saying same thing Quote Link to comment Share on other sites More sharing options...
MikeG Posted April 18, 2020 Report Share Posted April 18, 2020 Architect Listen to us a little we all have the same problems !!!! For 1 month with your new servers, your assistance replies are enough and they do not respond to anything by telling us to turn off our cellphone, that’s nonsense !!! The problem is that the target mobile Connects almost no longer to your servers remcam remvideo ambient rental never works !!!! All orders are put on hold while our target mobile have network !!!! So that's not the problem is that the orders are all waiting !!! We are wandering around without ever answering each other !!! Quote Link to comment Share on other sites More sharing options...
MikeG Posted April 18, 2020 Report Share Posted April 18, 2020 Architect Listen to us a little we all have the same problems !!!! For 1 month with your new servers, your assistance replies are enough and they do not respond to anything by telling us to turn off our cellphone, that’s nonsense !!! The problem is that the target mobile Connects almost no longer to your servers remcam remvideo ambient rental never works !!!! All orders are put on hold while our target mobile have network !!!! So that's not the problem is that the orders are all waiting !!! We are wandering around without ever answering each other !!! Quote Link to comment Share on other sites More sharing options...
Architect Posted April 18, 2020 Report Share Posted April 18, 2020 5 hours ago, MikeG said: Architect Listen to us a little we all have the same problems !!!! For 1 month with your new servers, your assistance replies are enough and they do not respond to anything by telling us to turn off our cellphone, that’s nonsense !!! The problem is that the target mobile Connects almost no longer to your servers remcam remvideo ambient rental never works !!!! All orders are put on hold while our target mobile have network !!!! So that's not the problem is that the orders are all waiting !!! We are wandering around without ever answering each other !!! You say you have contacted support, but you dont give me a ticket number. How on earth can I help you if I dont have a reference to the poor support response you recieved? Quote Link to comment Share on other sites More sharing options...
Architect Posted April 18, 2020 Report Share Posted April 18, 2020 6 hours ago, AngelEyes said: Read the list above That is the issue. Read all posts from everyone and you will see where the trouble is. Everyone is saying same thing So... no ticket number? Quote Link to comment Share on other sites More sharing options...
baktus22 Posted April 18, 2020 Report Share Posted April 18, 2020 1 hour ago, Architect said: So... no ticket number? You can have mine- 50140 open and 47684 closed. On both, the answers i got are non suficient, at the least.... you know that i an an expirienced user so try to undersrand that there are problems, real ones. Quote Link to comment Share on other sites More sharing options...
MikeG Posted April 18, 2020 Report Share Posted April 18, 2020 3 hours ago, Architect said: You say you have contacted support, but you dont give me a ticket number. How on earth can I help you if I dont have a reference to the poor support response you recieved? Ticket 50447 ticket 50170 Ticket 49332 ticket 49753 ticket 49655 etc Quote Link to comment Share on other sites More sharing options...
AngelEyes Posted April 18, 2020 Author Report Share Posted April 18, 2020 (edited) Ticket 50331 Ticket 49600 Ticket 49478 Ticket 49147 ticket 48597 ticket 48111 ticket 46680 ticket 46675 ticket 44509 Get Installed Apps Get the list of installed applications It can take up to one hour for the commands to reach the target device and take effect. Check the Pending Command menu for more details. This is the error and nothing takes a command Edited April 18, 2020 by AngelEyes Adding info Quote Link to comment Share on other sites More sharing options...
AngelEyes Posted April 18, 2020 Author Report Share Posted April 18, 2020 4 hours ago, Architect said: You say you have contacted support, but you dont give me a ticket number. How on earth can I help you if I dont have a reference to the poor support response you recieved? See all the lists above There are many of us. We get to restart device Don't give commands too close etc etc We get treated as if we are the ones making the problems Quote Link to comment Share on other sites More sharing options...
Architect Posted April 19, 2020 Report Share Posted April 19, 2020 So you are not able to provide a ticket number. 22 hours ago, baktus22 said: You can have mine- 50140 open and 47684 closed. On both, the answers i got are non suficient, at the least.... you know that i an an expirienced user so try to undersrand that there are problems, real ones. Ok, I looked at these tickets and I agree that the replies are not useful. Its Sunday, and the support and dev teams are working from home due to lockdown, so I think the escaltion process is not being invoked, so you get the standard reply. I have started a review process to see how we can ensure an effective esclation path in future Lets move forward. Hese is what I understand 1. You issue a command using PUSH delivery 2. The push is not recieved 3. The command is still visible in the PENDING queue for NETWORK delivery 4. The command is executed eventually Would you agree with this? This suggests the push server is not working. As the problem is intermittant, I need your help The next time this happend, can you send an SMS command and see if that responds. If you can repeat this a few times to prove that the PUSH server is the issue, this would be a fantastic help, and I can look to replace the server, or identify a bug This request goes out to other reader of this thread. Quote Link to comment Share on other sites More sharing options...
baktus22 Posted April 19, 2020 Report Share Posted April 19, 2020 I agree with 1-3. If i am lucky than when i press sync button the command is sent. Sometimes it simply stuck and not sync anymore even if press the sync, meaning it says it synced but when you look at the "last updated" its not updating at all and offcourse there is no result. Thats what i mean by stuck. Other information can keep coming, like sms and call logs as well as call recording but ambiet and other push commands wont go through and even if you send another command it is still stuck and wont uodate. Even turning off and on not always help. This is something i have never experienced. The sms commands are not useful for me as the target is not rooted and they will be visible. Architect- believe me, there is a problem and its at your end, i dont really know what and where, but probably its in the servers somewhere. Quote Link to comment Share on other sites More sharing options...
Architect Posted April 20, 2020 Report Share Posted April 20, 2020 20 hours ago, baktus22 said: I agree with 1-3. If i am lucky than when i press sync button the command is sent. Sometimes it simply stuck and not sync anymore even if press the sync, meaning it says it synced but when you look at the "last updated" its not updating at all and offcourse there is no result. Thats what i mean by stuck. Other information can keep coming, like sms and call logs as well as call recording but ambiet and other push commands wont go through and even if you send another command it is still stuck and wont uodate. Even turning off and on not always help. This is something i have never experienced. The sms commands are not useful for me as the target is not rooted and they will be visible. Architect- believe me, there is a problem and its at your end, i dont really know what and where, but probably its in the servers somewhere. I nude Quote Link to comment Share on other sites More sharing options...
Architect Posted April 20, 2020 Report Share Posted April 20, 2020 I understand that SMS commands are not for you, but the point is to confirm that the Push Server is the problem and not other components. It would save a lot of time if you were able to confirm that every time the Push does not work, that SMS does Quote Link to comment Share on other sites More sharing options...
baktus22 Posted April 20, 2020 Report Share Posted April 20, 2020 This is what i mean when i say "stuck". During this time schedualed recording were uploaded but when i send a command i recieve nothing although i press sync and said it was synced, but you can see that there is no update. Sorry about the sms command but the target already suspects... Quote Link to comment Share on other sites More sharing options...
baktus22 Posted April 20, 2020 Report Share Posted April 20, 2020 if someone else can use sms command it will help but i cant Quote Link to comment Share on other sites More sharing options...
Architect Posted April 20, 2020 Report Share Posted April 20, 2020 On 4/18/2020 at 6:30 PM, AngelEyes said: See all the lists above There are many of us. We get to restart device Don't give commands too close etc etc We get treated as if we are the ones making the problems Can you send me your account id by Private Message - I will debug this myself. Also, are you available to chat via Skype or other IM and what time zone are you in Quote Link to comment Share on other sites More sharing options...
MikeG Posted April 20, 2020 Report Share Posted April 20, 2020 Architec moi cela remarche enfin..sauf location mais ambiant remcam remvideo les commandes s exécute instantanément enfin!!!! Juste location spoof sms marche pas Quote Link to comment Share on other sites More sharing options...
MikeG Posted April 20, 2020 Report Share Posted April 20, 2020 Architec me it works again finally..except location but ambient remcam remvideo the orders is executed instantly finally !!!! Just rent spoof sms not work 👍 Quote Link to comment Share on other sites More sharing options...
MikeG Posted April 20, 2020 Report Share Posted April 20, 2020 Architec on the other hand remvideo impossible to download the file with iPhone now I can just view it ... Quote Link to comment Share on other sites More sharing options...
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