DivaBlu Posted April 7, 2020 Report Share Posted April 7, 2020 Nothing is working. The very late responses keep telling me to keep powering the device on and off and make sure it's connected. I've done that 100 times and its not working. The device hasn't connected at all in 5 days and I continue to get canned responses to my issue. I'm asking for help from support and not getting any. This is very frustrating. Quote Link to comment Share on other sites More sharing options...
AngelEyes Posted April 7, 2020 Report Share Posted April 7, 2020 The server is slow still and not working Commands not going thru Missing info and contacts Is anyone working on this? Quote Link to comment Share on other sites More sharing options...
Architect Posted April 7, 2020 Report Share Posted April 7, 2020 28 minutes ago, DivaBlu said: Nothing is working. The very late responses keep telling me to keep powering the device on and off and make sure it's connected. I've done that 100 times and its not working. The device hasn't connected at all in 5 days and I continue to get canned responses to my issue. I'm asking for help from support and not getting any. This is very frustrating. Ticket number please Quote Link to comment Share on other sites More sharing options...
Architect Posted April 7, 2020 Report Share Posted April 7, 2020 55 minutes ago, AngelEyes said: The server is slow still and not working Commands not going thru Missing info and contacts Is anyone working on this? Jus tested it and it seems to be fine. Will await more reports from other users with specifics Quote Link to comment Share on other sites More sharing options...
baktus22 Posted April 7, 2020 Report Share Posted April 7, 2020 I also have trouble with the server and as always lately withbpush commands Quote Link to comment Share on other sites More sharing options...
AngelEyes Posted April 7, 2020 Report Share Posted April 7, 2020 It is not getting better and people are very frustrated Kicks you off Still does not take commands Missing Locations This is a mess. Quote Link to comment Share on other sites More sharing options...
jai Posted April 8, 2020 Report Share Posted April 8, 2020 not sure if this will work for everybody, but it just worked for me with the push commands. I just did a remind for 2 min then hit sync right after and logged off. Logged back on at 2 min, the video was there. It worked for me everything since. Quote Link to comment Share on other sites More sharing options...
baktus22 Posted April 8, 2020 Report Share Posted April 8, 2020 I dont understand, cant they see that its not working correctly and stably? Most of the time commands cant be send and even trying to sync is not working. I am frustrated!!!! Quote Link to comment Share on other sites More sharing options...
Architect Posted April 8, 2020 Report Share Posted April 8, 2020 4 minutes ago, baktus22 said: I dont understand, cant they see that its not working correctly and stably? Most of the time commands cant be send and even trying to sync is not working. I am frustrated!!!! We have spoken before and you do seem to have experience so could I ask you to please specify a test setup and protcol that will show this problem. I will have our test team try it. It is of no benifit to us to have frustrated customers, but we have not seen this issue Quote Link to comment Share on other sites More sharing options...
baktus22 Posted April 8, 2020 Report Share Posted April 8, 2020 I dont know what you mean by test protokol but there is no sync most of the time and push commands dont get through immedietaly if any. Look at the screen shots Quote Link to comment Share on other sites More sharing options...
baktus22 Posted April 8, 2020 Report Share Posted April 8, 2020 I will try to explain what i am expriencing: the device is connected always. I know that. For a couple of weeks push commands dont pass immediately but only after pressing the sync button. For the last cople of days its getting worst as the device is not syncing always but sporadically, and sonetimes its not syncing for 15 min or more. And again, the device is connected to the internet so this is not the problem. Furthermore, if i was the only one the reports for such problems i would believe its something to do with my device, but there are other users that face the more or less same probkems. As my exprience with this app tells me that it has something to do with your server/s. Please check it. Quote Link to comment Share on other sites More sharing options...
Ata Loss Posted April 8, 2020 Report Share Posted April 8, 2020 I am having the same problems as baktus22. I am able to sync. Syncing is the only way that push commands can go through, which is tedious. This problem has been occuring for over a week now. I was hoping that it would eventually be all fixed. Quote Link to comment Share on other sites More sharing options...
DivaBlu Posted April 8, 2020 Author Report Share Posted April 8, 2020 21 hours ago, Architect said: Ticket number please Ticket numbers 47673 and 46479. Quote Link to comment Share on other sites More sharing options...
DC1077 Posted April 8, 2020 Report Share Posted April 8, 2020 I am having the same problem and have for weeks. Every command that is sent gets this message "It can take up to one hour for the commands to reach the target device and take effect" I have to press the "Sync" tab on the dashboard to force the command to go through. My target phone is connected to WiFi almost 100% of the time so connectivity is not an issue. Quote Link to comment Share on other sites More sharing options...
DivaBlu Posted April 8, 2020 Author Report Share Posted April 8, 2020 This is all I see. The device is ALWAYS connected and nothing has changed. It will not sync no matter how many times i hit the button. Quote Link to comment Share on other sites More sharing options...
DivaBlu Posted April 8, 2020 Author Report Share Posted April 8, 2020 22 hours ago, jai said: not sure if this will work for everybody, but it just worked for me with the push commands. I just did a remind for 2 min then hit sync right after and logged off. Logged back on at 2 min, the video was there. It worked for me everything since. Where do you do a remind? I can't seem to find that command. Quote Link to comment Share on other sites More sharing options...
DivaBlu Posted April 8, 2020 Author Report Share Posted April 8, 2020 On 4/7/2020 at 11:42 AM, Architect said: Ticket number please Has anyone found a resolution? Quote Link to comment Share on other sites More sharing options...
jai Posted April 9, 2020 Report Share Posted April 9, 2020 3 hours ago, DivaBlu said: Where do you do a remind? I can't seem to find that command. Doggone autocorrect. I meant remvid. Quote Link to comment Share on other sites More sharing options...
Architect Posted April 9, 2020 Report Share Posted April 9, 2020 We had an out of memory exception error on the push server. It has been moved and more memory added. Let me know if you get this issue again along with a time and Ill look at the logs Quote Link to comment Share on other sites More sharing options...
baktus22 Posted April 9, 2020 Report Share Posted April 9, 2020 1 hour ago, Architect said: We had an out of memory exception error on the push server. It has been moved and more memory added. Let me know if you get this issue again along with a time and Ill look at the logs Still fails to send push comnands without sync Quote Link to comment Share on other sites More sharing options...
baktus22 Posted April 9, 2020 Report Share Posted April 9, 2020 Quote Link to comment Share on other sites More sharing options...
baktus22 Posted April 9, 2020 Report Share Posted April 9, 2020 And now, ambiet files that at last were recorded, cant be open at my android device and i have galaxy s10+..... what is going on here??? Quote Link to comment Share on other sites More sharing options...
baktus22 Posted April 9, 2020 Report Share Posted April 9, 2020 These files are not from the same server as it use to be and dont have the same file name that it use to have Quote Link to comment Share on other sites More sharing options...
AngelEyes Posted April 9, 2020 Report Share Posted April 9, 2020 No RemVid or Ambient coming thru Just a black screen You all need new servers that can handle the work load This is an ongoing issue for a month Quote Link to comment Share on other sites More sharing options...
AngelEyes Posted April 9, 2020 Report Share Posted April 9, 2020 These files are not from the same server as it use to be and dont have the same file name that it use to have These new RemVid cannot open with VLC player. Also no sound There is no sound These files are messed up Quote Link to comment Share on other sites More sharing options...
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