n3xious Posted July 23 Posted July 23 Are there issues with LiveView since a few hours ago today? I keep getting timeout errors
Dakota Posted July 23 Posted July 23 1 hour ago, n3xious said: Are there issues with LiveView since a few hours ago today? I keep getting timeout errors Hi. We have tested this ourselves just now and we are not getting any errors. Furthermore there are no issues with our servers at the moment. I would suspect that either the device being monitored or the FlexiVIEW device is having internet issues. However to help us get to the bottom of this, can you share a screenshot of the timeout error you are receiving as this may be an error we have not seen before and just want to be sure
n3xious Posted July 23 Author Posted July 23 29 minutes ago, Dakota said: Hi. We have tested this ourselves just now and we are not getting any errors. Furthermore there are no issues with our servers at the moment. I would suspect that either the device being monitored or the FlexiVIEW device is having internet issues. However to help us get to the bottom of this, can you share a screenshot of the timeout error you are receiving as this may be an error we have not seen before and just want to be sure Hi Dakota, Basically getting Lost Connection: Device is lost connection. Please try again later! Had been working perfectly fine since moths ago. Just started having issues today. I get the error message on any one the live features. I've tried clearing data/cache and reinstalling on the flexiview app yet still the same issue. I can confirm that the phone has a stable internet connection.
Dakota Posted July 23 Posted July 23 7 minutes ago, n3xious said: Hi Dakota, Basically getting Lost Connection: Device is lost connection. Please try again later! Had been working perfectly fine since moths ago. Just started having issues today. I get the error message on any one the live features. I've tried clearing data/cache and reinstalling on the flexiview app yet still the same issue. I can confirm that the phone has a stable internet connection. Ok, please private message me your license key and we will check the connection logs.
n3xious Posted July 23 Author Posted July 23 errr for the life of me i cant seem to message you privately for some reason. The layout for private messaging does not include a text box Tried different laptop as well as browsers
Dakota Posted July 23 Posted July 23 18 minutes ago, n3xious said: errr for the life of me i cant seem to message you privately for some reason. The layout for private messaging does not include a text box Tried different laptop as well as browsers no worries i have sent you a PM
n3xious Posted July 23 Author Posted July 23 same issue cant respond to PM either. Could it be because my forum account only got reactivate shortly? I have just placed a ticket just now if that helps?
Dakota Posted July 23 Posted July 23 Just now, n3xious said: ticket is 296595 ok looking into it. also i will investigate the community pm issue
Dakota Posted July 24 Posted July 24 Hi! This seems to be working now. We made some improvements to the query performance in the server. Please check.
Dakota Posted Friday at 02:08 AM Posted Friday at 02:08 AM On 7/23/2026 at 5:01 PM, n3xious said: same issue cant respond to PM either. Could it be because my forum account only got reactivate shortly? I have just placed a ticket just now if that helps? By the way the issue with being able to send a PM in the community should be fixed. Can you please have a look to confirm?
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