server related issues

[n3xious]

Are there any server related issues. I have a android phone which i currently do not have physical access to gone offline. There is definitely internet access to it. The portal does not connect to the device. Only when the device is restarted, the portal gains access to it however no commands are sent or events downloaded i.e. key logs, location, etc are blank. One thing I've noted is if i use the live features after a initial restart, it works until closed then stops working and requires are restart again.

 

nothing on the phone has changed interme of updates and was working perfectly fine as of the last few days even with numerous restarts. any help would be greatly appreciated. 

[MarkM]

6 hours ago, n3xious said:

Are there any server related issues. I have a android phone which i currently do not have physical access to gone offline. There is definitely internet access to it. The portal does not connect to the device. Only when the device is restarted, the portal gains access to it however no commands are sent or events downloaded i.e. key logs, location, etc are blank. One thing I've noted is if i use the live features after a initial restart, it works until closed then stops working and requires are restart again.

 

nothing on the phone has changed interme of updates and was working perfectly fine as of the last few days even with numerous restarts. any help would be greatly appreciated. 

Hello @n3xious

Thank you for reaching out!

We’ve completed our checks and can confirm that there are currently no server-related issues. After further investigation, here’s what we found:

1. Permissions and Settings:
It appears that the permissions and settings on the target device have been changed and are not configured correctly. Because of this, no data or events are currently being captured. We’ll send you step-by-step instructions on how to properly set up the permissions and settings. If you wish to get assistance with reinstalling the software, we offer Installation Service here.

2. Internet Connection:
Even if the target device is connected to the internet, sometimes the internet service provider may block or limit the connection to our servers. If this happens, please try switching to another network—such as a different Wi-Fi connection, a mobile hotspot, or a VPN.

3. Live Features not working:
If you’re experiencing issues with Live Features and only functions again after performing a restart, please share more details about what’s happening. It would be very helpful if you could include any error messages or a short video showing the issue.
Additionally, we recommend uninstalling and reinstalling FlexiVIEW to see if that resolves the problem.

[nopeout]

Same situation here. About 12 hours android device lost connection hasn't come back yet

[MarkM]

5 hours ago, nopeout said:

Same situation here. About 12 hours android device lost connection hasn't come back yet

Hello @nopeout

Thank you for reaching out.

We've checked on our end and can confirm that there are currently no server-related issues.

We've also checked your account in our systems, and we have verified that your target device was last connected 11 hours ago. In this case, there could be a number of reasons why your target device has not connected for a period of time. Please get access to the target device and check the following:

1. Confirm if the target device is connected to a stable internet connection. Even if the target device is connected to the internet, sometimes the internet service provider may block or limit the connection to our servers. If this happens, please try switching to another network—such as a different Wi-Fi connection, a mobile hotspot, or a VPN.

3. Check if any Third-party application is interfering with FlexiSPY (anti-virus or security applications) and disable them or add FlexiSPY to its exclusion list.

2. Verify if the target device has undergone a factory reset. If so, FlexiSPY will be removed, and you will need to reinstall the software in order to monitor it again.

Hope this helps!

 

[Disembwl]

Same thing happened to me yesterday and it seems odd that even though nothing was changed now all of a sudden it won't sync. Everything Ai said to do i did and says it's all correct but nothing. 3 weeks after purchase and this is the 3rd time it's done it. the other times i just had to wait a few hours tops but it's been over a day.

[MarkM]

5 hours ago, Disembwl said:

Same thing happened to me yesterday and it seems odd that even though nothing was changed now all of a sudden it won't sync. Everything Ai said to do i did and says it's all correct but nothing. 3 weeks after purchase and this is the 3rd time it's done it. the other times i just had to wait a few hours tops but it's been over a day.

Hi @Disembwl

Thank you for reaching out!

We see that you’ve already submitted a support ticket, which is the best way to receive help. After checking on our side, we can confirm that there are no server issues at the moment.

We’ve also reviewed your account and replied to your ticket with our findings and recommended steps. We hope this helps resolve the issue. If you need any further assistance, simply reply to your ticket and we’ll be happy to help.

[Dakota]

Hi just to provide an update — for @n3xious and @nopeout data is now flowing to the portal again.

For @Disembwl, they are unable to get the target device in hand, which is a pre-requisite for most troubleshooting. Even still we have provided them a refund for the remaining subscription amount they were unable to use.

[n3xious]

Thanks. Managed to solve it by performing a reinstall. There were a few things I had missed out initially when doing an upgrade. All working now for a few weeks without any issues.