FlexiVIEW app "Unable to connect to server"

[texacali]

I haven't been able to use the FlexiVIEW app because every time I try to log in it tells me it's unable to connect to the server.  I've uninstalled/reinstalled several times.  I have no issues logging into the online portal.  Any suggestions?

[MarkM]

On 9/18/2025 at 1:18 AM, texacali said:

I haven't been able to use the FlexiVIEW app because every time I try to log in it tells me it's unable to connect to the server.  I've uninstalled/reinstalled several times.  I have no issues logging into the online portal.  Any suggestions?

Hi there! @texacali

Could you please confirm whether you are using FlexiVIEW on an Android or iOS device? We’ve checked on our end and are able to access FlexiVIEW successfully. Sometimes the error 'unable to connect to the server' is due to network connections cause issues, so please try using another Wi-Fi, a hotspot, or a VPN and see if that helps.

[texacali]

I'm using an Android.  I'll try what you suggested and let you know if it helped. 

[sarahjones]

So, how did the results turn out?

[Dakota]

Just wanted to update this thread.

The unable to connect to server issue is rare and is generally caused by the internet provider blocking access to FlexiSPY's servers.

If you have this problem, you can test whether it's the internet provider by

1. installing a VPN and connecting to a different location
2. and then attempting to use FlexiVIEW.

If FlexiVIEW works, then it is your internet provider, and not FlexiSPY. And you should call your internet provider to ask them why they are blocking us.

[texacali]

I thought I had provided an update, sorry!
So, I tried what was suggested and was able to connect via a VPN.  Eventually after a few weeks the issue resolved and I was able to connect directly without a VPN. 
Thank you!