Connection issues

[Shannon]

Target phone is not connecting. Play protect is set properly, phone is connected to wifi, there was no factory reset or no virus protection put on phone. Im now getting response "error has occurred. Please try again" when trying to chat with IT. Anyone else having issues? Is this server issue on flexispy end?

[MarkM]

On 7/9/2025 at 8:57 PM, Shannon said:

Target phone is not connecting. Play protect is set properly, phone is connected to wifi, there was no factory reset or no virus protection put on phone. Im now getting response "error has occurred. Please try again" when trying to chat with IT. Anyone else having issues? Is this server issue on flexispy end?

Hello @Shannon

The connection issue could be due to an unstable internet connection. We suggest connecting the target device to a different network and follow our troubleshooting guide here.

If issue persists, we highly advise you to raise a ticket from inside your portal as this will help us with the information required to troubleshoot the issue.