Data issues

[Shannon]

I have had so many issues with information being synced over. I know accessibility is on. Appear on top is enabled on target phone but dashboard says its not. My biggest issue is not getting app screenshots and now call recording has no sound. I was able to get couple screenshots but has stopped working again. Call recording worked yesterday but is silent now. I have tried everything imaginable from disabling to enabling again, changing to different app for screenshot, restarting both phones, turning accessibility off and on again as well as with appears on top. Not sure what to do at this point.

[MarkM]

9 hours ago, Shannon said:

I have had so many issues with information being synced over. I know accessibility is on. Appear on top is enabled on target phone but dashboard says its not. My biggest issue is not getting app screenshots and now call recording has no sound. I was able to get couple screenshots but has stopped working again. Call recording worked yesterday but is silent now. I have tried everything imaginable from disabling to enabling again, changing to different app for screenshot, restarting both phones, turning accessibility off and on again as well as with appears on top. Not sure what to do at this point.

@Shannon We understand how frustrating this must be and we’re here to help. Please try connecting the device to a different network, as it may not currently have a stable internet connection. You can also refer to our troubleshooting guide here for additional steps.

If the issue continues, kindly submit a support ticket through your portal. This will provide us with the necessary details to investigate and assist you more efficiently.