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Need help with an issue.


DC1077

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Hello friends, I contacted support about this but sometimes I think the responses are not as thorough as the help from the user community. 

My target phone is a Google Pixel 3 - OS 9. Call recording has worked perfectly up until a few days ago. I am able to download the call recordings and I see they are playing for the length of the conversation but there is no sound. As if it's partially working, it's just not capturing sound. Any thoughts? 

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