FlexiSpy does not catch WathsAPP

[Joao]

Device samsung J7 Prime, with root, is not capturing wathsAPP, Facebook, etc. Just capture SMS and GPS (more or less), I have tried the support several times and they can not solve it, they are asking to send SMS to the cell phone, I can not take the direct phone, since the system is to work hidden. They asked for an SMS command to verify the configuration, I did, the result is below. Detail, worked before the last shutdown to update the system.

[5002 2.25.2] [62] OK

1.1> 5002

1.11> ACTIVATED

1.12> 202

1.2> 2.25.2

1.3> Android 6.0.1

1.4> SM-G610M

1.6> 31509101678

2.1> 0, 0

2.2> 0, 0

2.3> 0, 0, 0

2.4> 0

2.8> 0

2.9> 0

2.10> 0, 0

2.11> 0

2.13> 0.0.0.0

2.17> 0.0.0

2.18> 0, 0

3.1> 05/02/2017 13:47:08

3.2> 0

4.1> 724, 16

4.2> Hi

5.1> /data/user/0/com.android.systemupdate/app_data

5.2> 15,462MB, 25,825MB

5.3> 15,442MB, 25,805MB

5.4> Integrated, Network

5.5> 0

5.6> 67

6.1> 05/02/2017 13:50:09

6.2> WEBSOCKET

6.3> GPRS

6.4> DISCONNECTED

6.5> 1001

6.6> java.net.ConnectException: failed to connect to push.mobilefonex.com/180.150.144.86 (port 443): connect failed: ETIMEDOUT (Connection timed o

[Guest Nathan]

Hi Joao,

Thanks for your message. I have spoken to our technical support team who noted they have already worked with you on this issue. Please let us know if you need further assistance by submitting a ticket to support.flexispy.com. We appreciate your support!

[Guest Nathan]

Thanks again for your post, however please note that the community forum is not for technical support. I've checked with our support people and it seems that you have recently changed your device to a dual-sim model, which is most likely the cause of your WhatsApp issues. They will be replying to you with your options to resolve this problem. You should continue to communicate with them to get the fastest possible reply.