TGRL Posted December 1, 2013 Report Share Posted December 1, 2013 What hours can I get immediate support? Also, when I had the LITE version there was an email relay feature. Is that still available in the new versions? Link to comment Share on other sites More sharing options...
Guest Ian Posted January 15, 2014 Report Share Posted January 15, 2014 Thanks for contacting us.Our Livechat is available 24 hours a day, 6 days a week (except Sundays) to assist you with any technical issues you may be having. Alternatively you may submit a support ticket to us at http://support.flexispy.com and we will try to answer back within the hour (however for technical issues it may take up to 24 hours for a response). Link to comment Share on other sites More sharing options...
[email protected] Posted November 13, 2014 Report Share Posted November 13, 2014 What is the link to the Live Chat feature? Link to comment Share on other sites More sharing options...
Guest Ian Posted November 26, 2014 Report Share Posted November 26, 2014 Hello.The Livechat button should appear in the left hand corner of our main website and you can also access Livechat through http://support.flexispy.com. Are you saying you do not see the Livechat icon? If that is the case, can you give us more information about the device you are using to try to contact us via Livechat (make, model, OS) so we can look in to this further and resolve it? Link to comment Share on other sites More sharing options...
generak2k Posted January 14, 2015 Report Share Posted January 14, 2015 Live chat always offline... Link to comment Share on other sites More sharing options...
Guest Ian Posted January 15, 2015 Report Share Posted January 15, 2015 Live chat always offline... Can you give us times (in your country) as well as screenshots showing the Livechat offline please so I can investigate this. Livechat should only ever be set to ONLINE (all staff online), AWAY (all staff online but busy with customers) with OFFLINE only being for when we are actually offline such as Sundays when no support is currently provided. Link to comment Share on other sites More sharing options...
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