server problem?

[yelazu]

hi has any else the problem since 1 hour the upload is delayed or stoped😏I have restart the device 5 times now the only update is location but no whats app network etc and I saw that it was used

[RanRa]

My logs are showing up. But when I click “download” it acts like it’s going to start the download, then stops. I go to my downloads and it shows a ? With no download. Been going on for 3 days. Customer service keeps sending me possible solutions but none work. 

[Sandefur]

I’m experiencing the same issue, for over an hour now uploads are either delayed or hanging altogether. I’ve already restarted the device five times. The only thing that appears to update is location data, but no WhatsApp messages, network logs or any other telemetry are being uploaded. This makes me suspect a server-side disruption rather than a device or configuration fault.

[Dakota]

On 10/28/2025 at 9:37 PM, Sandefur said:

I’m experiencing the same issue, for over an hour now uploads are either delayed or hanging altogether. I’ve already restarted the device five times. The only thing that appears to update is location data, but no WhatsApp messages, network logs or any other telemetry are being uploaded. This makes me suspect a server-side disruption rather than a device or configuration fault.

We have had no server disruptions recently please PM your license key or relevant ticket number and I will look into this for you.