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There were 2 separate issues. The Google Play issue and the issue of Flexispy not working for Android 9.0. Flexispy needed to fix both issues. People were extremely upset about both the same time. So the solution they came up with for both was that you need to root the phone now. I am not 100% on the reasoning, since programming is complicated. I know that they wanted to fix both issues and they thought that rooting may be the answer to both. Flexispy worked fine for unrooted Android 8.1.0 except for the Google Play issue. My phone is still 8.1.0, so the 9.0 issue was never an issue for me personally. It was an issue for many others though. Hopefully they can eventually come up with a solution to fix these issues and also have all of the usual features (including the recordings) work for unrooted phones again. Flexispy was a good product before any of this happened and I still prefer it if it can work for my phone. Unfortunately most phones cannot be rooted any more and the solution is to either buy a new flexiexpress phone and switch carriers or go with another spy company. It would be nice to keep our current phones and current service providers along with using Flexispy still. Honestly this is frustratingly more complicated than it needs to be. But I understand that they are trying their best for their customers (or that might be more wishful thinking on my part).