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Christian

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Christian last won the day on November 23 2017

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  1. Please help, current status says "not currently connected". What does this mean? Was working fine, battery not flat, lost user id access for a while. Please help, not getting replies from support email. Iphone

     

  2. If you guys only just check the web site you will know... or if you ask our live chat team. We present all the info very transparently. Go to https://www.flexispy.com/en/compatibility.htm and Click Android. Look at the box about what isn't supported under OS 8 or OS 9 (separate lists). This is not an official support forum so it is not monitored for Support. But its very easy to find out everything.
  3. Bonjour Christian

    Une question, le support fonctionne toujours!?

    Parce que depuis quelques jours, je n'ai pas de réponse de leur part!

    Merci .

    Cordialement 

  4. You'll need to verify that GPS is enabled on the device itself. Then go into your FlexiSPY portal to the Data > Locations > GPS Tools and "start tracking location" option. Call Recording also must be enabled in the same way. THIS IS A PRESALES AREA ONLY. For questions about the features and software in general. If you need technical support please contact [email protected] for more help.
  5. Please read the Intro to this board directly above. This particular forum is the Open Topic, NON SUPPORT forum. This is NOT the place to openly request support or discuss issues you may be having with the software. Posting in the wrong forum areas may result in a warning and your post being moderated or deleted. Repeatedly posting in the wrong areas may result in a ban after too many warnings. If you want to post support topics or software-related discussions with fellow users, do this in the PEER-TO-PEER SUPPORT forum only! Peer-To-Peer section is a customer only forum area. If you need access as a FlexiSPY customer all you need to do is register here with the same email address your license is registered under, and then send me a PM request for access. I will verify your account and give you access to the PEER TO PEER support forums. Do not continue to post support related questions in the public, non-support areas. IMPORTANT: The Community Forums are NOT an official support channel. This is a community service that FlexiSPY freely provides for its customers. If you need support or help with any software issue, please contact official support directly at support at (@) flexispy.com.
  6. Thanks for your post. Although this is not the place to receive support, I see you have submitted an official request for help from our Support department. They will be happy to help and you can expect a reply within the same day. The easiest way to receive support is to simply send an email with a detailed description of the problem, to [email protected]. Our agents are standing by.
  7. Hi. You have posted in an open topic, non-support area of the public forum. The Community is not an official support channel for FlexiSPY Support. We may be able to help if you contact Support properly. The easiest way to do this is either via live chat directly from your account dashboard, or by sending email to [email protected]. Support will be happy to help if contacted.
  8. Telefono galaxy s7 edge rootato. Dopo che Android è stato aggiornato tramite pc, flexispy Extreme non funziona più ... cosa devo fare? 

  9. im a customer with a active extreme annul licence,  device roated and app run on full, why i find many problems, no call log data load, noise on live listening, afher i cole live listening call a black window appear on device screen and if tape it open supersu app???

     

  10. Unfortunately, not all phones can be fully compatible with every feature. In our Knowledge Base, the article on setting Call Recording audio sources says: "Please understand that, because every Android has different hardware, they will also have a different call recording audio source that works better than the others and you may not hear both sides of a recorded call." There is nothing we can do about this. However, if you're having trouble you should definitely test the call recording several times with EACH audio source, to determine if one setting works more reliably than another. These sources are: Microphone Voice Call AOSP Legacy For step by step instructions on how to change this setting, see the article here. I recommend trying each setting several times.
  11. Hi, I really don't know why people claim they dont receive any help when they clearly do. Checking your account, I see 14 tickets you've submitted, and our team has replied multiple times to most of them. All together, we've sent you dozens of replies in the course of troubleshooting your issues and offering advice. I can see the technician replied to your most recent Call Recording ticket with this response: "Can you please try to change the Audio recording source on your online dashboard to fix the issue on Call recording. Just go to Data -> Call recording -> Tools (top-right corner of the page) -> Set Audio Recording Source -> Try the other options to check which of these will work on the target device. " After which, there is no response from you. If you tried this and it didn't work, why have you not written back? Posting here is not a reply to your support ticket. I don't know why you are posting this here. Users are free to discuss what they please, but false claims about support response will not be tolerated. You are also posting this in the Open Topic, NON SUPPORT forum. As such I will close this topic. If you need further technical support please reply to the email our techs have sent you.
  12. Hi, Please be aware, you're posting in this forum's "Peer To Peer" support area. This is where FlexiSPY customers may interact and help each other. Please understand this forum is not an official FlexiSPY Support channel. The easiest way to get official support is to simply send an email to [email protected]. You can also chat or leave a message for Support from inside your logged in account dashboard. Alternatively, you can login to your Support account at our Help Desk at support.flexispy.com. Everyone who sends email to support automatically has a support account. I looked into your case and saw that your license is already deactivated. If you deactivate from inside your account then the license is also deactivated from the phone (assuming an Internet connection). But if support deactivates manually for you, all we can do is deactivate from the server itself. That means the license may still be active on the target phone. If that's the case you may have a problem activating a new license on that same phone. In this case you will still need to deactivate locally. When the license is already deactivated from the server, you can deactivate from the phone by texting a manual SMS command to the target phone. This is not something Support can do remotely. You can find this sms command by logging into your FlexiSPY online account, then going to HELP > Remote SMS Commands, and scrolling to DEVICE CONTROLS to find the remote SMS commands for both Deactivating and Uninstalling. If the phone is an unrooted Android you should have it with you when sending these commands as they may be visible. If the command is successful it will send a reply SMS to verify. If you need further help please contact support directly, as these forums are not monitored for official support response.
  13. Hi Mahmutsisik, Can you explain in more detail? What type of program exactly?
  14. Please be aware that Verizon is a CDMA network. CDMA phones do not use SIM cards for CDMA service. In fact you cannot bring your GSM phone to a CDMA network. You will need a CDMA phone that is purchased from and provisioned by the provider directly, operating on the CDMA network frequency. Although world band CDMA phones do exist and may have a SIM card slot, this is only used for roaming off network and only if the phone is unlocked (CDMA phones are locked to the network by default). In the USA, Verizon and Sprint are the largest CDMA networks. ATT and T-Mobile are the largest networks that are standard GSM and may use any standard GSM phone.
  15. If you posted in this topic thread recently, we apologize for the confusion. There are appropriate areas of the forum for all manner of topics, but if you are posting under an existing topic please keep your posts related to the topic. If you are a FlexiSPY customer and do not have access to the customer only areas or the support boards, please PM myself or Ian. We will validate your customer status and adjust your permissions to access these areas. Please make sure you have signed up on the Community using the same email address you used when purchasing FlexiSPY.
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