Architect

Hi Nancy322, If you choose to root your device, then there are no indicators or notifications shown. If you do not root then this article describes the limitations Here is the knowledge base link that explains it in more detail Android 12-13 Indicators (flexispy.com) The indicators are non-intrusive, and are not a problem for uses cases such as child montoring. PS: We are able to provide a rooting service for you. FlexiSPY’s worry-free installation service. Regards, Architect

It means that we need to examine your specific device and OS, as the limitations are not in our app but the device. What device and OS do you have?

Hi, Unfortunately, this is the perennial problem with android. With thousands of devices each with dozens of firmware and OS versions, it is simply impossible to make some features work on all devices. To make things easier, we have created a compatibility widget where you can quickly check what's possible for your device or find an alternative device. If its a device we have not tested, we offer a free installation to let you test if your device will work. If it does not, we will refund your money. if it does, we update our database for our customers. Check your device and OS here FlexiSPY™ — Compatible Devices You could also purchase a compatible device here. FlexiSPY™ EXPRESS | FlexiSPY Pre-Installed Devices What device and OS version do you have

Can you add your request here - ill need to see if there is a business case for this work

By default, all data on the Huaweii cloud is automatically erased 90 days (configurable) after creation. There is no need ti tell the host that the data is orphaned

Hi There, Information is made up of two parts 1. Data 2. Location From the perspective of the FlexiSPY system, when information is deleted, its location is wiped from our systems. This data is now 'orphaned'. At appropriate times, the host server runs 'garbage collection" jobs, that delete orphaned files. This way disk access and performance is optimized. If you already know the location URL, and the data has not been deleted, you will be able to access the orphaned data, but there is no way from the location URL to connect to the account, Also, you would have to know the URL BEFORE you deleted that data. In summary, after you delete the Information using the portal tools, there is no way to get to the data again, unless you previously made a backup of the location

Please raise a ticket, providing details of device and symptoms. In teh ticket, please let them know I asked you to assign this to me

If you think the server is down, Id advise to ask LIVE CHAT, as they will be able to verify with our OPs manager.

What do you mean by pending tasks - do you mean pending commands If so 1. Pending commands can be viewed inside your portal 2. Pending commands can be removed also

To get to the bottom of the problem, please use the command tracker tool as described in this post. You can post results here or open a ticket

1. Ticket number please - let me see whats going on

1. Was command sent successfully 2. Was it received successfully 3. Was it processed successfully These are the main steps to see where the problem lies. You can find examples here

Hi Everyone, Deepest apologies - the latest tracker only works with Android (Non Root) — Version 4.12.1 - January 20, 2021 iOS — Version 9.1.2 - 09 February 2020. There is an beta version of the tracker that can be accessed here, which works will all clients, but it does not display information as effectively. We do not provide support for this tool, so we recommend you update to the latest client versions

As promised, albeit 6 month overdue, we have released a Command Tracking Tool. For users who are having sync problems, or commands not being executed such as Ambient, Rem Cam, Rem Vid and more, we have released a command tracking tool that lets you follow the command through the system. Use this to debug issues. Command Tracker Error Indicator (flexispy.com) How Push Commands Work (flexispy.com) Command Tracking Tool (flexispy.com) Push Commands (flexispy.com) Feel free to suggest how this tool can be improved. @AngelEyes @baktus22 @Greg Dill Architect